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Knowledge Center
Search guides, FAQs and solutions from past cases
Tickets by Category
Resolution Status
Performance
By Technician
🔥 Top Issues
Recurring: same category across 2+ months
Company Logo
Upload your logo (200×200 px recommended). It will appear on the sign-in screen and app header for all users.
uploaded
Select your business type to tailor ticket categories and knowledge base topics to your industry.
Available Plans
- ✓ 1 admin account
- ✓ Up to 3 end users
- ✓ Ticketing + KB
- ✗ Goals & rewards
- ✗ Reports
- ✓ 2 techs / 1 admin
- ✓ Up to 25 end users
- ✓ Ticketing + KB
- ✓ Goals & rewards
- ✓ Basic reports
- ✓ Unlimited techs & admins
- ✓ Up to 100 end users
- ✓ Full feature access
- ✓ Advanced reports
- ✓ Priority email support
- ✓ Unlimited everything
- ✓ Custom branding
- ✓ SSO / SAML
- ✓ Dedicated support
- ✓ SLA guarantee
📋 How to prepare your CSV file
Create a spreadsheet (Excel, Google Sheets, Numbers, etc.) and export or save it as a .csv file. Your file must have a header row as the first line, followed by one user per row, with these 4 columns in this exact order:
| # | Column Name | Required | Notes & Accepted Values |
|---|---|---|---|
| 1 | name | ✅ Yes | Full name — e.g. Sarah Jones |
| 2 | ✅ Yes | Valid email address — e.g. sarah@company.com | |
| 3 | department | ✅ Yes | Any text — e.g. Marketing, Sales, IT, Finance |
| 4 | role | ✅ Yes | user (End User) · tech (Technician) · admin (Admin) |
A temporary password will be automatically generated for each user and emailed to them along with a welcome message. Users will be prompted to change their password on first login.
Tip: Rows with missing or invalid data will be flagged in the preview — you can still import the valid rows and fix the rest separately.